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Free Resources from AANP

Posted almost 2 years ago by Veronica Wilbur

Lunch nā€™ Learn: Health Care Provider Assessment and the Patient Experience

We welcome AANP members and non-members to a free, one-hour, live webinar on Wednesday, January 10, 2018, at 12:00 p.m. EST about encouraging consumers and patients to report on and evaluate their health care experiences. Dale Shaller, MBA, Director for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Database, will discuss the Clinician and Group (CG) ā€“ CAHPS Survey: What You Need to Know and cover the following objectives:

  • Understand how the patient experience is defined and measured
  • Understand the difference between the patient experience and satisfaction measures
  • Describe the CAHPS program for individual clinicians and groups
  • Understand the market and policy forces driving consumer assessment
  • Identify resources to improve the patient experience

Learning how to improve the patient experience begins with hearing the patient voice. For NPs looking to maximize their impact on the patient experience, the CG-CAHPS survey is a free resource that can help guide your initial efforts and allow the patient voice to be heard consistently. To learn more about how to utilize and implement this survey effectively, register today.